We work with a few logistic providers to ensure that all orders are delivered on a timely manners. For purchases within Peninsular Malaysia, we do our best to have the order delivered within 3 working days. We pledge to do green delivery, as we mitigate use of single use plastic in our distribution process.
Shipping charge is RM10.00 per order (Flat Rate)
Enjoy FREE SHIPPING for orders above RM100
In our efforts to promote a zero waste lifestyle - by reducing the use of packaging waste as well as minimize carbon footprint, we now offer Group Deliveries at these designated locations:
- Menara Allianz, every first Thursday of the month
- Menara Star, every last Thursday of the month
- Alice Smith School, every 2nd Thursday of the month
- Menara Centara, every last Thursday of the month
Shipping charge is FOC when you select the Group Delivery option at checkout. Save your shipping cost as well as unnecessary packaging that would otherwise go to waste.
Contact us if you have any questions about group delivery (such as pick up time, directions, etc.) and we will gladly assist you.
RETURNS AND REFUNDS POLICY
Origin Bulk Store is committed to ensure that you are happy with your purchases.
We offer 2 option of,
- Product Exchange, or
- 100% monetary refund.
- We provide 100% money back guarantee for all items within 7 days of receiving it. Given that the item(s) must be in its’ original packaging, good condition and unused condition.
- To return / exchange item, buyer shall email the following details to firstname.lastname@example.org within 7 days of received the item(s);
- Buyer’s Name
- Contact Number
- Order ID
- State your reason to exchange or refund. We will response to your email within 2 business days.The item must be returned within 7 days upon our confirmation. If buyer fail to do so, Origin Bulk Store has rights to withdraw the offer of refund.
Return Shipping Fees
The return shipping fees is to be paid by the buyer. Origin Bulk Store shall bear for the replacement product postage;Return product is subject to stock availability. If the stock is not available at that time, buyer has option to replace other product and buyer shall pay for the price balance, and confirm back to seller as stated policy in payment page. Please read further for details.(For example, return item priced at RM20, replaced item priced at RM30, buyer shall pay for the addition RM10 to Origin Bulk Store before item ship out.)
Buyer will receive the refund payment once we received the returned item(s) and confirmed the item(s) qualified as stated in Return Policy condition;Once the returned item(s) is qualified, Origin Bulk Store shall make full refund to buyer within 3 business days;
- Buyer must contact us by email at email@example.com with the following information,
- Photo of the product
- If from webpage : The Product Web Link
**IF BUYER FAIL PROVIDE THE INFO OF THE PRODUCTS, THE BUYER MAY NOT ENTITLED TO THE RIGHTS TO CLAIM FOR REFUND OR REPLACE.