Delivery & Returns

Delivery Information

We work with a few logistic providers to ensure that all orders are delivered on a timely manners. For purchases within Peninsular Malaysia, we do our best to have the order delivered within 3-5 working days. We pledge to do green delivery, as we mitigate use of single use plastic in our distribution process.

Shipping charge is RM8.00 per order (Flat Rate within Peninsular Malaysia)

Lowered shipping fee of RM4.00 for order value between RM60 - RM80.

Enjoy FREE SHIPPING for orders above RM80.

RETURNS AND REFUNDS POLICY

Origin Bulk Store is committed to ensure that you are happy with your purchases.

We offer 2 option of,

  • Product Exchange, or
  • 100% monetary refund.
  1. We provide 100% money back guarantee for all items within 7 days of receiving it. Given that the item(s) must be in its’ original packaging, good condition and unused condition.
  2. To return / exchange item, buyer shall email the following details to admin@originbulkstore.com within 7 days of received the item(s);
    • Buyer’s Name
    • Contact Number
    • Order ID
    • State your reason to exchange or refund. We will response to your email within 2 business days. The item must be returned within 7 days upon our confirmation. If buyer fail to do so, Origin Bulk Store has rights to withdraw the offer of refund.
  3. Return Shipping Fees
    The return shipping fees is to be paid by the buyer. Origin Bulk Store shall bear for the replacement product postage. Return product is subject to stock availability. If the stock is not available at that time, buyer has option to replace other product and buyer shall pay for the price balance, and confirm back to seller as stated policy in payment page. Please read further for details.(For example, return item priced at RM20, replaced item priced at RM30, buyer shall pay for the addition RM10 to Origin Bulk Store before item ship out.)
  4. For Refund
    Buyer will receive the refund payment once we received the returned item(s) and confirmed the item(s) qualified as stated in Return Policy condition. Once the returned item(s) is qualified, Origin Bulk Store shall make full refund to buyer within 3 business days;
  5. Buyer must contact us by email at admin@originbulkstore.com with the following information,
    • Photo of the product
    • If from webpage : The Product Web Link

**IF BUYER FAIL PROVIDE THE INFO OF THE PRODUCTS, THE BUYER MAY NOT ENTITLED TO THE RIGHTS TO CLAIM FOR REFUND OR REPLACE.