Why should I get the #OriginBox?

It’s hassle free. We've got a box to suit your needs. Just select and subscribe to the box that suits you best and it will be automatically delivered to you every month. You will never run out of your daily essential superfoods.

 You can start subscribing to an #OriginBox with just 1 item today. By subscribing to our #OriginBox or any recurring order, you allow your credit card to be billed automatically for future recurring orders but you can adjust the delivery of your upcoming order anytime.

 

1. When do you deliver #OriginBox?

For all our #OriginBox, we will send out the parcel after your credit card is successfully charged on the next working day.

 

2. Which courier service do you use to deliver #OriginBox?

For most of our Klang Valley orders, we will send out your parcels on the next working day using Pickupp. For non-Klang Valley orders, we will send out your parcels the next working day using Pgeon delivery. A tracking number will be provided the following day for your reference after the parcel has been sent out via email. 

3. Is there a fee to join?

No, there is no fee to join. You just pay for the products you order. 

 

4. Can I change my next order billing date?

Yes. You can adjust your next order billing date anytime from your Account Page when you login to your account from our website. 

 

5. Can I change the items in my subscribed plan?

Yes. You can adjust your next order billing date anytime from your Account Page when you login to your account from our website. 

 

6. Can I add or reduce the product in my subscription plan?

Yes, you can do so by

 

 7. I need help. How do I contact you?

You can contact us using the chat function on our website or email us at admin@originbulkstore.com.

 

 8. What is your cancellation policy?

We would hate to see you leave but you can cancel any time. Please do note that we have a no refund policy and after your credit card has been billed, cancellation can only be done for future orders. Therefore, if you would like to cancel, please cancel before the billing date.

Please let us know if you are experiencing issues and we will do our best to help you out. You can contact using the chat function at our website or email us at admin@originbulkstore.com. 

 

9. What is your return policy?

Due to the hygiene nature of our food products, we do not accept returns. If there is an issue with a product you received, please do contact us using the chat function at our website or email us at admin@originbulkstore.com. 

 

10. What is your exchange policy?

If you are not satisfied with our products, do reach out to us within one month of receiving your products for an exchange. We do not process refunds but instead will facilitate an exchange of similar value where applicable. 

You may reach us using the chat function on our website or email us at admin@originbulkstore.com.

 

11. What is your refund policy?

We have a no refund policy unless stated otherwise as all orders received are confirmed and final orders.