Order Acceptance Policy
All orders and subscription requests received are subject to acceptance by Origin Bulk Store PLT (legal entity for Origin Bulk Store), and any of its personnel reserves the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will offer store discount of equal value to your paid amount unless stated otherwise.
Delivery of Your #OriginBox
#OriginBox subscription plan offers deliveries of your superfood right to your doorstep.
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Delivery of #OriginBox will only happen for successful paid orders. We will only post #OriginBox when your credit card is successfully charged.
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For #OriginBox orders, your orders will be sent during the next working day.
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Specific timed delivery is possible (Klang Valley delivery) when we are informed 1 day before and subject to rider’s fees charges.
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We will be using Pickupp and Pgeon service for most of our West Malaysia orders while we will use Teleport for East Malaysia & Singapore orders. We reserve the right to change delivery service without prior notice.
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In the event that delivery was unsuccessful on the first attempt, a second delivery attempt can be made. Please notify us if you did not receive your parcel within 4 working days of placing your Klang Valley orders. For non Klang Valley orders, please notify us if you did not receive your parcel within 5 working days of placing your order. We will assist in expediting the shipment of your parcel. Please do note that East Malaysia parcels will take a longer time.
You can reach out to us via the chat box on our website, email us at admin@originbulkstore.com.
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In the unlikely event that the second delivery attempt also failed, the parcel will be returned to us. A new delivery charge is payable for each new delivery attempt.
- It is the customer's responsibility to ensure the accuracy of the recipient details and shipping details. If a parcel is delivered to the wrong recipient because of incorrect information provided, Origin Bulk Store will not be liable.
Changes to Your #OriginBox
If you wish to change your #OriginBox subscription, you may refer to the step in the FAQ page here.
The change need to be done by 11.59pm Malaysian time, 1 day before the billing date of #OriginBox order within your subscription plan in order for us to ensure that your parcel gets sent within two working days. After this cut off time, no change in delivery address or content of #OriginBox can be made as the system automatically locks the order.
Cancellation Policy
You can cancel your #OriginBox Subscription any time by signing into your account at our website. Alternatively, you can reach out to us via the chat box on our website, email us at admin@originbulkstore.com
Subscription Prices
The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. Be rest assured that we do not raise our prices unnecessarily. In the event that we need to increase our prices of #OriginBox, we will notify you and provide the option to cancel your subscription free of charge.
Payments
We accept Visa and MasterCard credit cards. In order to offer the best security, all of our #OriginBox payments are processed securely by Stripe payment gateway
If you create an account, your card will be stored securely so that you can check out on future visits without re-entering your card details. Be rest assured, we do not have access to your credit card details.
Payment Issues
In the unlikely event that payment for #OriginBox was not processed by Stripe due to technical issues, we will seek your assistance to make payment for the transaction again through Stripe and we will refund the earlier payment made in full. If you do not want to make the payment through Stripe, then we will refund your earlier payment and the order is void.
In the rare event that your credit card charge was declined after #OriginBox has been delivered to you, we will seek your assistance to make payment for that transaction again through Braintree. If you are unable to make the payment for the order received, please return the unopened items to us within 5 working days of notification. Failing which, we unfortunately will seek legal redress.
Prices
All prices of #OriginBox includes free delivery charge within Malaysia unless stated otherwise.
Abuse & Fraud
We reserve the right, at our absolute discretion, to hold your order if it’s suspected of abuse or fraud until further investigation is made.
Returns / Exchange / Refund Policy
Please understand that due to the hygiene nature of our superfood products, we are unable to accept returns unless stated otherwise.
We have a no refund policy unless stated otherwise.
In the event that you have an adverse reaction to our product, please stop using the product. Please contact us using the chat box on our website, email us at admin@originbulkstore.com. for an exchange within 14 days upon the goods received date. This is because we strongly believe in the quality and integrity of our products and want you to have the same reassurance too.
Product Availability, Pre-order and Substitution
All products are subject to availability. In the event of any supply difficulties, you can pre-order the out of stock item and we will deliver the item to you for free as soon as it is restocked. We will inform you of the shortfall and seek your consent on a pre-order or an alternative product prior to shipping out your order. In the event that the alternative product is of higher value, you do not need to pay the difference. In the event that the alternative product is of lower value, we will not refund the price difference as #OriginBox is already at a promotional price. If you do not want to substitute the product, you can delay the order until the item is restocked.
Validity of #OriginBox
Origin Bulk Store reserves the right to discontinue #OriginBox where it deems fit. Notice will be given to #OriginBox subscribers. As this is a pay as you go subscription, no refund is necessary unless stated otherwise.
Offers and Promotion Codes
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#OriginBox will not be applicable for any other promotion or discounts unless stated otherwise. This is because #OriginBox is a promotional item and promotions or discounts cannot be combined.
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At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
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In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special discount for purchases that have already been made.
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As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
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We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
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Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Origin Bulk Store’s service, and are only available once to any one person.
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Discounts cannot be used in conjunction with any other offers.
- Unless otherwise stated, only one promotion code is allowed to be used per order.
Circumstances Beyond Our Control
Adverse Weather Conditions
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. If that happens, we will liaise with our delivery partners to arrange for another delivery.
Force Majeure
Origin Bulk Store shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Origin Bulk Store’s reasonable control.